Dear Friends,
Have a question? Below are some of the most frequently asked questions
that we receive and our responses. If you have a question that's
not covered please, by all means, drop us an e-mail
and we'll be happy to answer.
Thank you.
| 1. |
We
work for XYZ Airline or ABC Travel Agency - can we get an airline
or travel agency discount ?
In most cases hotels will give a discount for airline employees
- the amount of the discount varies from hotel to hotel but
it is important to know that the discount is based on the
hotel's published rate.
As such in most cases the airline discount will most likely
be less than LangkawiResorts.com's special discount rates
- (read you will probably pay more). That said, since we have
no way of verifying who works for what airline we are not
able to process airline discount requests. You will need to
apply for your discount when checking in.
Regarding travel agent discounts - If you really work for
a travel agency you certainly don't need LangkawiResorts.com
to apply for a travel agent discount.
|
| 2. |
Is
the Rate Quoted per Room or per Person ?
All rates are quoted on a per room per night basis with two
persons occupying the room.
|
| 3. |
We
wrote to LangkawiResorts.com but have not received a reply.
Why ?
We do our best to reply to all legitimate e-mail inquiries
within an hour or so. However, if you have not received a
reply it is more than likely due to one of the following causes
:
- Incorrect E-Mail Address: More often than
not, the email address that was provided to us was not correct.
Please check that your email address is correct and resend.
- Incorrect Date: We sort email by date and
if the date on your email server or computer is wrong we may
not be aware that you have sent us an e-mail.
- Not Received: Not often, but every once
in a while we simply do not receive your email.
- Other: Some email servers, most notably
AOL and Earthlink have spam filters in place that do not deliver
"unauthorised" email without prior approval - please
check and make sure that your email server will accept email
from stay@langkawiresorts.com. And finally, without a confirmed
reservation, we do not provide contact details for any hotel
and ignore such requests.
|
| 4. |
How
does the reservation system work with LangkawiResorts.com ?
First,
after you have found a hotel to your liking, click on the
reservation form fill in all the
blank fields and submit. LangkawiResorts.com's
reservation staff will check with your requested hotel for
availability. If room/(s) is/(are) available we will advise
you, via email, that a booking has been made in your name.
Likewise, if no room is available we will advise you of that
and suggest alternative accommodations. All hotels require
a deposit or credit card to confirm the booking (to cut down
on bogus reservations).
As such in order to confirm your booking you will need to
forward your credit card information within 48 hours - We
will provide you with the location of our secure server or,
if you prefer, you may email or fax this information to our
office. If we do not receive your credit card details within
48 hours, the reservation is cancelled. Please be advised
that LangkawiResorts.com's
will not charge
any amount to your credit card. We only pass this information
onto the hotel. Once we have the credit card information we
will email to you the hotel's confirmation number or code.
At that time you are subject to the hotel's cancellation policy
(usually 48-72 hours prior to arrival or one night's stay
is charged to your account by the hotel).
However each hotel has its own cancellation policy which is
posted on the hotel's reservation form. Read this
information carefully. If you have any changes to
your booking you must advise us accordingly. We confirm all
cancellations with the hotels.
|
| 5. |
All
rates are in Malaysian Ringgit. Can you quote in other currency
?
Sorry, no. The rates are quoted by the hotels and, for any
number of reasons, are in Malaysian Ringgit - it is
not up to LangkawiResorts.com. That said the Malaysia Ringgit
is currently fixed at 3.80 to 1 U.S. dollar.
|
| 6. |
What
about my privacy, what do you do with the information you collect
?
We value your privacy as much as we treasure ours.
When we contact a hotel to confirm a booking we only provide
to the hotel that information which the hotel would normally
obtain during check-in or registration. We do not use any
of information you have given us for any other purposes nor
do we sell, rent or give your information to any 3rd parties.
We never have and we have no plans to do so.
For more information please click
here.
|
| 7. |
Do
I need a visa to travel to Malaysia ?
For many countries yes. For more information please click
here.
However things have a way of changing and it is best to get
more complete, up to date information at the nearest
Malaysian Embassy. For a list of Malaysian embassies around
the world please embassy
information.
|
| 8. |
Can
you help me change reservations I made with another company
?
Sorry, no.
Inasmuch as we can not verify the authenticity of the requesting
party we can not take responsibility to forward any commercial
communications whatsoever. You will need to contact the travel
agent, hotel or reservation service that made the reservation
in the first place.
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